Editor’s Note: As a customer-service representative for CVA, Dave Meredith of Norcross, Georgia, talks to blackpowder hunters and enthusiasts from all over the country daily.

One customer called the customer-service line because he couldn’t get his CVA muzzleloader sighted-in. I gave suggestions and advice that would help him get the type of accuracy he wanted out of the CVA rifle he’d purchased.
Finally, the gentleman said, “Look, I know all about sighting-in a rifle. I was trained to shoot in the military.” I told him, “CVA Muzzleloaders are a little different from the rifles you use in the military. In the past, legendary blackpowder hunters, like Davy Crockett, Daniel Boone and the early fur traders who opened-up the West, always gave their muzzleloading rifles female names. Now, I’m not trying to insult women because many of them shoot better than men. But women can be particular, and so can blackpowder rifles. Each rifle is an individual, just like each woman, and you have to determine the rifle’s likes and dislikes. Once you know what that rifle prefers, don’t try to change it.
Another guy called and told me, “Last year, I shot 1-1/2-inch groups, but since I’ve changed bullets and powder, my gun’s not shooting the same way any more. What’s wrong with it?” My answer was quite simple, “If it isn’t broken, don’t fix it. Shoot the same bullet and powder you’ve used when you shot 1-1/2-inch groups, and more than likely you’ll start shooting that way again.” I always remember what my daddy used to say, “Stay out from under the hood of the car. If there’s nothing wrong with it, leave it alone.”
Question: What’s one of the most-popular questions you get from customers?
Meredith: One of the questions I get most often on the CVA customer-service line is, “Where can I get parts and accessories for my CVA rifle, and why do those same parts and accessories cost more if I buy them directly from CVA than if I buy them from a local dealer?”
Question: Okay, Dave, what’s the answer?
Meredith: We prefer that you purchase parts and accessories from a dealer rather than from us. If we sell parts and accessories cheaper than our dealers, that’s not fair to them. Our dealers all across the nation carry CVA rifles, parts and accessories to take care of the customers in their areas. We’re here to take care of our customers’ problems, and I tell people when they call in, “You can go to one of our dealers and buy these parts and accessories cheaper than I can sell them to you. I’ll even give you the name and the number of the dealer closest to you.” But some people don’t want to go out of their houses to get a part or an accessory. So, if our customers don’t choose to go to a dealer to save money, we still will supply them with the parts and the accessories they need. I want customers to know that I’m not trying to jack-up the prices on him on a part or an accessory and that he can get that part or accessory cheaper somewhere else. But if you need a part today or tomorrow, we have a large number of dealers all over the country who can get those products to you more quickly and less expensively than we can. If you don’t know where a dealer’s located near your home, you can visit our website and click on “Dealers.” Most of the big-box stores and mail-order houses also carry CVA rifle parts and accessories.

Question: If my CVA rifle isn’t performing as it should, what should I do?
Meredith: Call the CVA customer-service line at 770-449-4687. Many times the problem can be fixed with a small adjustment on your rifle that we can help you do over the phone. If we can’t solve the problem over the phone, we may suggest you box-up the rifle, fill out the CVA Repair Form to tell us what the problem is, and mail the gun and the repair form directly to CVA. We’ll be more than happy to look at the rifle and determine the problem. If there’s a charge, we’ll let you know the price before we repair it. If there’s not a charge, we’ll repair the gun and return it to you. Once you get the gun back, take it out, load it properly and ensure we’ve fixed it to your satisfaction. The worst thing you can do is take that gun out of the box, put it in a closet or a gun safe and not shoot it until the day you’re ready to hunt. If we haven’t solved your problem, the sooner we know about it, the quicker we can tell you what to do to make your CVA muzzleloading rifle all you’ve hoped it will be. We always try to repair the gun when we get it. However, we may not have clearly understood the problem, or maybe the gun has two problems, and you’ve just told us about one. We want you to be happy and satisfied with your CVA rifle for as long as you own it, and we want to do everything we can to help you and that gun perform an optimal level. So, if you have a problem, call the CVA customer-service line. Any of the service technicians can help you, because they shoot CVA muzzleloading rifles and hunt with them.
One customer called the customer-service line because he couldn’t get his CVA muzzleloader sighted-in. I gave suggestions and advice that would help him get the type of accuracy he wanted out of the CVA rifle he’d purchased.
Finally, the gentleman said, “Look, I know all about sighting-in a rifle. I was trained to shoot in the military.” I told him, “Muzzleloaders are a little different from the rifles you use in the military. In the past, legendary blackpowder hunters, like Davy Crockett, Daniel Boone and the early fur traders who opened-up the West, always gave their muzzleloading rifles female names. Now, I’m not trying to insult women because many of them shoot better than men. But women can be particular, and so can blackpowder rifles. Each rifle is an individual, just like each woman, and you have to determine the rifle’s likes and dislikes. Once you know what that rifle prefers, don’t try to change it.
Another guy called and told me, “Last year, I shot 1-1/2-inch groups, but since I’ve changed bullets and powder, my gun’s not shooting the same way any more. What’s wrong with it?” My answer was quite simple, “If it isn’t broken, don’t fix it. Shoot the same bullet and powder you’ve used when you shot 1-1/2-inch groups, and more than likely you’ll start shooting that way again.” I always remember what my daddy used to say, “Stay out from under the hood of the car. If there’s nothing wrong with it, leave it alone.”
Question: What’s one of the most-popular questions you get from customers?
Meredith: One of the questions I get most often on the CVA customer-service line is, “Where can I get parts and accessories for my CVA rifle, and why do those same parts and accessories cost more if I buy them directly from CVA than if I buy them from a local dealer?”
Question: Okay, Dave, what’s the answer?
Meredith: We prefer that you purchase parts and accessories from a dealer rather than from us. If we sell parts and accessories cheaper than our dealers, that’s not fair to them. Our dealers all across the nation carry CVA rifles, parts and accessories to take care of the customers in their areas. We’re here to take care of our customers’ problems, and I tell people when they call in, “You can go to one of our dealers and buy these parts and accessories cheaper than I can sell them to you. I’ll even give you the name and the number of the dealer closest to you.” But some people don’t want to go out of their houses to get a part or an accessory. So, if our customers don’t choose to go to a dealer to save money, we still will supply them with the parts and the accessories they need. I want customers to know that I’m not trying to jack-up the prices on him on a part or an accessory and that he can get that part or accessory cheaper somewhere else. But if you need a part today or tomorrow, we have a large number of dealers all over the country who can get those products to you more quickly and less expensively than we can. If you don’t know where a dealer’s located near your home, you can visit our website and click on “Dealers.” Most of the big-box stores and mail-order houses also carry CVA parts and accessories.
Question: If my CVA rifle isn’t performing as it should, what should I do?
Meredith: Call the CVA customer-service line at 770-449-4687. Many times the problem can be fixed with a small adjustment on your rifle that we can help you do over the phone. If we can’t solve the problem over the phone, we may suggest you box-up the rifle, fill out the CVA Repair Form at www.cva.com/pdfs/CVA_Repair_Form.pdf (you can find this form by going to www.cva.com, clicking on the RESOURCES button at the top right-hand side of the page, choosing the REPAIRS option and then downloading the form and printing it) to tell us what the problem is, and mail the gun and the repair form directly to CVA. We’ll be more than happy to look at the rifle and determine the problem. If there’s a charge, we’ll let you know the price before we repair it. If there’s not a charge, we’ll repair the gun and return it to you. Once you get the gun back, take it out, load it properly and ensure we’ve fixed it to your satisfaction. The worst thing you can do is take that gun out of the box, put it in a closet or a gun safe and not shoot it until the day you’re ready to hunt. If we haven’t solved your problem, the sooner we know about it, the quicker we can tell you what to do to make your CVA rifle all you’ve hoped it will be. We always try to repair the gun when we get it. However, we may not have clearly understood the problem, or maybe the gun has two problems, and you’ve just told us about one. We want you to be happy and satisfied with your CVA rifle for as long as you own it, and we want to do everything we can to help you and that gun perform an optimal level. So, if you have a problem, call the CVA customer-service line. Any of the service technicians can help you, because they shoot blackpowder rifles and hunt with them.

